Herchelle
Hello Charles.
Welcome to eBay Live Help, my name is Herchelle.
How may I be of assistance?
ME
Hello.I’ve
been trying to contact your Press Department, but seem unable to get a
response.
I run a UK
Trade Association for vehicle recyclers (car dismantlers). Today one of my
members has forwarded to me an e-mail from eBay asking about a 'breakers
licence', in order to comply with the Scrap Metal Dealers Act 2013. Can you give
me some information about how eBay decides who this will apply to (what
criteria you use)?
Herchelle
Let me check on this and see what are the things to
be consider in order to comply your business with Scrap Metal Dealers Act 2013.
Kindly stay connected whilst I check on this.
ME
OK, thanks
Herchelle
Thank you for staying connected. May I know if you
would like to register your business on the site please?
ME
No. This
is a private account. I don't run a business. I run a Trade Association
(business advice service) which doesn’t need an eBay account, although many of
my members do have eBay business seller accounts. That's why I want to know how
eBay decides who needs to provide a copy of this ‘breakers license’
Herchelle
I see. Thanks for your clarification.
Herchelle
May I know if you would like to increase your
selling allowance?
ME
No thanks
Herchelle
Also, can you please give me an information why is
the email asking for a 'breakers licence' please?
ME
Here's a
copy of the e-mail received
---------------------------
Breakers Licence
Thank you for your e-Mail in relation to your “breakers licence”.
The reason we now have requested this information is that last year eBay
was made aware that all sellers who fit a certain criteria as outlined by the
Scrap Metal Dealers Act 2013 must obtain a Motor Salvage Operators Licence.
It is therefore our responsibility to ensure that the items that appear
on our website are compliant with this act where we can.
eBay’s main aim in this practice is to ensure all items that are sold
are fit and proper for use and that we do not have sellers selling items that
they should not be.
You can find the Scrap Metal Dealers Act 2013 at the following link
http://www.legislation.gov.uk/ukpga/2013/10/contents.
I can see you have already provided your document and your acount is currently listing items, this e-Mail is stricty infrmational.
I can see you have already provided your document and your acount is currently listing items, this e-Mail is stricty infrmational.
I hope you find this information helpful and if you need any further
information, please feel free to contact us again.
Many thanks
eBay Trust & Safety
---------------------------
Herchelle
Thanks for the above information. Let me read on
this.
Herchelle
Thank you for staying connected.
ME
Ok
Herchelle
I have checked ln this and for your issue to be
addressed accurately, I have to transfer you to our Specialised team. Will that
be fine?
ME
Ok
Herchelle
I'm positive that you'll get all the help you need
on when I've transferred you over to them. Would that fine be with you?
ME
Ok
Herchelle
Thank you. I will transfer you now.
Herchelle
Has transfered you to: Mary Grace Dianne
Mary Grace Dianne
Welcome to eBay Live Help and my name is Mary Grace
Dianne. Please bear with me for a minute or two to check your previous
conversation with the other representative.
ME
Ok
Mary Grace Dianne
Thanks for waiting.
Mary Grace Dianne
I understand that you are being asked to send
"breakers licence" by your buyer.
ME
No. I run a UK Trade Association for vehicle
recyclers. One of my members has forwarded me an e-mail from eBay asking about
a 'breakers licence', in order to comply with the Scrap Metal Dealers Act 2013.
Can you give me some information about how eBay decides who this will apply to
(what criteria you use)?
Mary Grace Dianne
Thank you for sharing your concern with me. My
apologies, but it seems that the previous representative has transferred you
incorrectly to our department. Without waiting any more of your time, would it
be okay if I transfer you to the correct one?
ME
Ok
Mary Grace Dianne
Thank you and please stay connected while I'm
transferring you. Have a good afternoon to you.
Mary Grace Dianne
Has transfered you to:Rajesh
Rajesh
Welcome to eBay UK Live help. My name is Rajesh.
Please allow me a few moments while I go through your previous chat transcript
or if you wish you can resummarise it for me.
ME
You go
right ahead
Rajesh
I have reviewed your
chat and I’m afraid that the previous representative has slightly misunderstood
your concern about the regulation on listing the items and its severity and
therefore, has mistakenly connected to you the incorrect department.
Some minutes later……
Rajesh
Clearly, we have disappointed you in resolving this
issue up to your satisfaction; however, I would like to assure you that getting
to the bottom of this is just as important to me as it is to you.
ME
Really?
Rajesh
Please accept my sincere and unreserved apologies
for any inconvenience this may have caused to you.
Rajesh
I do apologise on his behalf and would request you
to provide me a last chance to connect you with the right team to make it right
for you. May I please go ahead and connect you with the dedicated relevant team?
ME
Ok
Rajesh
Rest assured, you would not have to repeat yourself
as I have already put a note on the chat, so that my colleague will know the
exact reason you have contacted today and assist you in no-time.
ME
Ok
Rajesh
Thank you for the permission. Please stay online
while I connect you with the relevant team.
Rajesh has transfered you to: Amit
Amit
Welcome to Community Watch Live Chat . My name is
Amit. Please give me a moment to review your previous chat conversation.
ME
Ok
Some time later……
Amit
thanks for waiting.
ME
Ok
Amit
I have reviewed your chat and I’m afraid that the
previous representative has slightly misunderstood your concern about the
regulation on listing the items and its severity and therefore, has mistakenly
connected to you the incorrect department.
ME
Oh dear!
Amit
In order to help you with this matter I need to
transfer you to one of my colleagues in specialist team who can discuss the
matter with you. Would you mind waiting while I transfer you?
ME
Ok
Amit
Please stay online while I transfer this chat.
Amit
Has transfered you to:Mary Grace Dianne
Mary Grace Dianne
Welcome to eBay Live Help and my name is Mary Grace
Dianne. Please bear with me for a minute or two to check your previous
conversation with the other representative.
ME
We meet
again! Gosh, I didn’t realise eBay employed so many people! Luckily, I don’t have much else to do today.
Mary Grace Dianne
I apologise for the inconvenience this has caused
you.
ME
Ok
Mary Grace Dianne
Charles, what I can do now is to transfer this chat
to our specialist directly. I assure you that they can best assist you with
your query.
Me
Well, I
hope so
Mary Grace Dianne
Thank you and please stay connected while I'm
transferring you. Have a good afternoon to you.
Mary Grace Dianne
Has transfered you to: Sijo
Sijo
Welcome to eBay Live Help, my name is Sijo. How can
I be of assistance today?
ME
Perhaps by
reading what’s gone before…? And then have an answer for me? That would be
nice!
Sijo
Please allow me some time.
ME
Ok
Some more
time later……!
Sijo
Thank you for waiting Charles, I have checked this
for you and can see that you were concerned about the breaker's license, that
was sent to you as an email by the buyer.
Me.
Err, no!
Sijo
I have discussed this with my supervisor, since you
were transferred bultiple times and it was required to confim the details.
Sijo
To look upon this in details, the issue has to be
escalated to higher team and will get back to you once I have an update
regarding the same.
Sijo
Since the teams that you have been through were not
able to provide with any resolution for the same, the issue needs to be checked
upon by our higher team and confirm the criteria that you had requested for
this breaker's license.
ME
It
would be helpful if someone (anyone) from eBay, who might actually be able to
understand what I’m asking, could call me on +44 1543 254 254 or
mail@mvda.org.uk.
Sijo
Charles, I would get back to you via dropping an
email on your registered email address as soon as I have an conirmation from
the team
ME
Will that
be soon?? I'm hoping to retire shortly.
Sijo
Charles, I would get back to you via dropping an
email on your registered email address as soon as I have an conirmation from
the team.
Have a good afternoon J
ME.
I am,
can’t you tell?!
END OF SESSION….
Update: 6 weeks later - I have still not received a reply from eBay
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