Its all about managing the customers expectations, minimizing disappointment, complaints, returns & of course cost.
The ARA (Automotive Recyclers Association) coding system is the worlds standard for describing the condition of used autoparts. It gives customers a much clearer understanding of the condition of used parts when buying at a distance (over the phone or on the internet).
Its been widely used... in the USA for many years & is gaining increasing traction in the UK.
For more information visit the MVDA website