62% - The odd job
26% - Fairly often
12% - Never
Q2 Why don’t you use more green parts?
43% - No demand
31% - Poor quality
29% - Poor availability
22% - ANOTHER REASON
1. Customers are uncomfortable with the idea of used parts
2. Not used in contract repairs, only when agreed with customer and insurer
3. Only on retail work, if required
4. Only when new parts obsolete
5. To save a vehicle from total loss
6. Payment issues (account)
7. Too much aggravation
8. Work provider will not allow
Q3 If you have fitted green parts in the last year, what was the reason?
77% - It saved a job from becoming a write-off
41% - It was on a retail / self insured job
28% - Parts were on back-order from main dealer
22% - Work provider required it
9% - ANOTHER REASON
1. contract repairs on older vehicles
2. Customer Request
3. Its environmentally friendly
4. Repairing older vehicle & new parts no longer available
5. Used to control costs for Police on National scheme
Q4 - If you have fitted green parts in the last year, how did you obtain them?
69% - Local salvage supplier
53% - eBay
30% - ANOTHER REASON
1. AVS - green cycle
2. FAB recycling
3. Parts Gateway
4. Police breakers (?)
5. 1st choice Spares
6. Directed supplier
7. Find a part website
9. Search engines not eBay
10. Insurer approved supplier
11. Work provider arranged/ ordered/ supplied/ stipulated
Q5 - Do any of your current insurance work providers request the use of green parts on their repairs?
39% - Some of them request the use of green parts in special circumstances eg saving a write-off
38% - None of them request the use of green parts
12% - Some of them request the use of green parts in normal repairs
11% - None of them request the use of green parts, but do permit the use of green parts
Q6 - Given a choice of parts to repair a vehicle, would you fit green parts as a preference over aftermarket (non-OE) parts?
54% - I occasionally do this depending on criteria of vehicle; age, mileage etc
37% - I prefer to use aftermarket rather than green parts
9% - This is already my body shops standard practice
Q7 - Would you like the opportunity to have a ‘one stop shop’ single contact option available when ordering your crash repair parts that would provide new OE or green OE or non-OEA items?
46% - Yes, providing the service was quick and straight forward to use and cost effective
43% - No, I prefer to use my existing supply chain options
11% - I have no preference
Q8 - Would a straight forward easy to understand national grading standard for green parts help with your decision to use green parts in your body shop?
49% - yes
33% - possibly
18% - no
Q9 - Do you have a comment on what the green parts industry need to do to gain greater acceptance within the crash repair industry?
1. Accurately describe the parts being supplied - colour, any damage, age, general condition.
2. Make sure the quality is consistent (not our experience)
3. Set a national quality standard and pricing strategy
4. Green parts need to look and fit like OE parts and be cared for in the same way through the supply chain.
5. Customers do not want second hand parts fitted to their cars and we need to make sure the customer’s needs are met.
6. Better availability
7. Better packing to ensure damage free delivery
8. Need to be competitively priced to give the body shop a reasonable margin otherwise they won’t be used extensively.
10. Advertise the advantages of OE green parts over aftermarket - better fit, original factory primer
11. Green parts need to have the same guarantee/return processes as for OE
12. Green parts need to be ordered from one single supplier who compiles the complete order and delivers within defined standards
13. Challenge the whole concept that "I've made an insurance claim so I want new"", with a concerted approach re ‘green’ not second hand parts.
14. Convince Insurance companies and policy holders, provide a good quality service to the repairer
15. Deliver parts of acceptable quality certified with paperwork confirming pedigree. We currently have a job where the insurer instructed green parts to save a total loss. One bonnet delivered damaged. One bonnet delivered corroded. Both returned. Causes delays cycle time. Who guarantees these parts? BS 10125 demands proof that green parts are of equal or less age than the repaired vehicle.
16. Using green parts adds complications to a job.
17. Good images of the green part to be supplied
18. Green parts are great to save a car from being a total loss but if we pay on ebay we have to pay ourselves and then claim back which is a nightmare
19. Green parts should only be used at the vehicle owner’s request. If you want more green parts to be used, you should appeal to the vehicle owner and make it more attractive for them.
20. We need to receive the parts in the same time as when ordering new – generally 24 hrs - that would be deal changer. But often 4/5 days later.
21. If I've got a customer sat in one of my c/cars then this could be a factor in my decision in whether I go down the Green Parts route."
22. I think the use of green parts should be as a last resort only and I do not believe it's a departure from of PAS125 and displays a breakers yard repair service rather that of a modern professional bodyshop.
23. Make Green Parts part of the Underwriting philosophy
24. Insurers need to understand they can’t take all the profit out of these types of initiative, I think that is why green parts have not really taken off historically.
25. Insurers need to be in agreement and have suitably flexible wording within their policies.
26. It's all well and good using green parts and aftermarket parts to reduce repair costs and save write- offs, but how about giving repairers the right times to complete the work to a quality standard and paying the correct labour rate. The fitting of these kind of parts takes longer and then we have to try and convince the customer that their vehicle has been repaired to the pre-accident condition and warranty it , all for £25 an hour.
27. Cleaning the products before supply would help! And removing damaged parts. So they don’t arrive looking like parts from a scrap yard
28. Offer free delivery
29. Parts need to sold by part number and you need to be able to click on the parts and reserve them for 24 hours while you wait to see if buying these parts save the vehicle.
30. Parts often come in damaged
31. Problem is number of options on some cars - parts change so often on some models . If buying green sometimes it’s the wrong part supplied
32. Second hand parts (green) are like for like and I am cool on using them. I hate non-OE parts and never use non-OE panels. Lights radiators etc. are fine.
33. Green parts require some extra labour, so knowing the condition is important for costing a job correctly
34. Its education that is needed on the part of the customer and greed plays a part on the side of the insurer. Customers feel that they should always get ‘new for old’ regardless, when in some cases it is better to fit a quality green part. Insurers need to be mindful of the real cost, it takes time to source good green parts and they sometimes come with carriage fees yet the insurer expects us to supply the item for cost or include a minimal uplift, but they forget we are saving them a lot of money each year doing this at our expense of sourcing the part. The insurer also does not sell the idea of green parts, I have never been told by any insurer that they may use green parts - the selling pitch for them appears to be "yes sir your car will be repaired in a manufacture approved shop with new like for like parts and a loan car if you need it." I have never heard of any policy being sold on the strength of used green parts. Education is the way forward.
35. The owner of the vehicle should be informed and his/her permission given
36. The supplier would have to provide service levels of Dealers/Delivery/Warranty issues with a fully supported program.
37. They need to change customers/consumer mind set on green parts and get the insurers to put his into their policies.
38. We would use green parts as they are the original component used, not a ‘mickey mouse’ part made in a factory in Tiawan
Q10 - If you believe that you would never be interested in using green parts in your body shop, could you please state your reasons
1. Green parts could have a lot bigger place in the market if customers were aware of the benefit and insurers supported and advertised the fact.
2. If we could source and get a correct good quality part then we'd rather fit green than non-OE.
3. Insurance goes up year after year why should you have to do with green parts only on old cars to save them
4. No reason not to use as long as customers fully accept
5. Policyholders would also have to be made aware of these T&C's and Insurers tend of 'hide' these and it is difficult enough confirming this if/when registering any complaint about fitting of non O/E parts. Policy holders do not read their read their policy Document. This then puts bodyshops in a very difficult position having to deal with very annoyed customers
6. The majority customers would never chose this option if informed correctly.
7. It is difficult enough getting the correct parts from a dealer with all the model, year, and half model year variants, so to even consider that a scrap yard would get it right is a stretch of the imagination in my opinion.
8. Could you imagine a red bumper being supplied for a silver car, painted silver and at a later date the customer has a stone chip or further damage to the same component? The customer would go mad if he did not know. I do not see it as the bodyshops responsibility to inform the customer at the time of repair, but the insurers at the time of insurance purchase
9. Too much trouble in terms of quality, part variations and inconsistent supply.
10. Would be happy to use good quality green parts - but ONLY with customer knowledge and acceptance!
11. Would prefer not to use green parts as usually involves additional complication and I believe customers should be entitled to new parts unless their premiums are reduced, reflecting the use of cheaper used parts